FAQs

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SHIPPING

All orders ship from South Carolina via USPS First Class after 1-3 day processing time. Please allow 3-5 days for arrival after order has shipped. Once the order has shipped, you will receive an email with tracking information. 

Shipping fees are non-refundable

We do not ship outside of the US. 

RETURNS

We want you to love your new purchase, we really do! If you don't, we understand just send it our way within 15 days from date of delivery for a full refund.

NO refunds will be processed after 15 days.

Must include a copy of your invoice with items that are unused and unwashed in the same condition you received it. If you received the items in a box, they must be returned in a box for a safe return, any items shipped in a bag WILL NOT receive a refund. 

The customer is responsible for all return shipping charges, unless an item was damaged and is being exchanged. 

All sale and clearance items are final, no returns or exchanges accepted.

No exchanges are permitted unless items are damaged. The exchange will be the same item and we will cover shipping charges.

We are not responsible for any shipping charges to or from our facility unless stated above.

REFUNDS

After inspection of the returned items you will receive an email with a confirmation that the items were cleared or not for a refund. If approved, your refund will be processed and a credit will be applied to your original method of payment. Please allow 2-3 days for this process once items are received. 

Some banking institutions can take up to 14 days to process and refund to be posted. 

To start the return or an exchange, please email us at info@southerlyeverafter.com

PRIVACY

Your information is all yours, we do not sell any information to third parties. For your protection we do not store credit cards for security purposes. As part of the buying and selling process, we do collect personal information such as your name, address and email address. When you browse our store, we automatically receive your computer's internet (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): We may send you emails about our new products and other updates. To withdraw from future email updates please contact us to opt-out. 

When your personal information is provided to complete a transaction, place an order, verify your credit card, process a delivery or a return, we imply that you consent to our collecting it and using it for those specified reasons.